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Interesting content

Read a great article on support quality, listened to an interesting podcast or enjoyed a good book? Share it with the community.

Merily Leis
Community Manager 🐈

Pros and Cons of 3 Support QA Calibration Strategies

Here's a follow-up to the article 5 Steps to a Successful Support QA Calibration Process.

Pros and Cons of 3 Support QA Calibration Strategies

Conversation reviews and agent feedback can have a huge impact on the support team’s performance and... (More)

Merily Leis
Community Manager 🐈

Cocktails With Catitude

Happy Holidays!

To celebrate the season, here's a cocktail book by Klaus featuring seven a-meow-zing cocktail recipes. Presenting new classics like the Meowtini, Tom & Sherry, and the Schördinger's Spritz. Includes both alcohol and non-alcohol recipes.

Five o'clock, where ya... (More)

Merily Leis
Community Manager 🐈

5 Steps to a Successful Support QA Calibration Process

Fine-tuning support QA, ticket reviews, and agent feedback processes with routine calibrations have become an integral part of quality-oriented business processes.

Here’s a quick guide on how to set up support QA calibrations to help your team deliver consistently delightful... (More)

Ines van Essen
Support Agent & Queen of Quality

New blog post: scorecards!

Howdy friends! 

Just wanted to let you know that I have a new blog post up: https://qualityinsupport.com/creating-a-scorecard-that-works-for-your-business/

Let me know what you think?