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Justifying the costs of customer service must be one of the most common topics discussed in CX management meetings: “Let’s reduce support expenses... but increase customer satisfaction.”
Sound familiar?
But we were curious. How big of an expense is customer... (More)
We can’t wait to share the next episode with you, featuring one of the largest fully remote companies Automattic - the makers of WordPress.com, WooCommerce, Tumblr, and other Internet giants.
While being one of the biggest players... (More)
Education Perfect (EP) was already creating delightful learning experiences for more than 1 million students before COVID-19 reshaped the way we work and study. As schools switched to distance learning during the lockdown, the EP platform was suddenly needed more... (More)
On our quest to collect the best CX stories from around the world, we landed on Zapier: the truly international and fully remote company that employs more than 300 people from 27 different countries.
Zapier is a company that... (More)
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