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Interesting content

Read a great article on support quality, listened to an interesting podcast or enjoyed a good book? Share it with the community.

5 reasons why support teams need more negative feedback -

Professional development can only happen where there’s room for growth. Without any negative feedback, you cannot improve your customer service quality. I shared some of my thoughts on this topic in the Support Driven blog. And I'd love to read... (More)

Ann Kaer
Multimedia Storyteller

7 Things SaaS Companies Can Do Immediately to Decrease Churn

👉 Super practical recommendations in this Medium article on how to decrease churn ASAP. A must-read for any team!

Merily Leis
Marketing at Klaus - Praiseworthy customer service articles, curated by the community is a collection of CX articles curated by the community. Find and add interesting articles, and upvote what you liked.