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Interesting content
Interesting content

Read a great article on support quality, listened to an interesting podcast or enjoyed a good book? Share it with the community.

Intercom released the ultimate tech guide for support tools 📚

The recently published guide offers loads of insights on how to get the most out of support tools and how to combine them for maximum effect.

Or how @Chris Jewitt put it:

"You should try to keep things as simple... (More)

Our content team inspected some ecommerce companies known for great customer service but I'm keen to know your stories and examples 🧐

👉 For inspiration, read the article: How Customer Service Can Take Your E-commerce Business to The Next Level36

This blog post deserves praise 👏

Klaus' Empress of Product @Valentina Thörner wrote a great post about measuring quality. She offers a great view-point to how metrics are used, what's their purpose and what can be done with them.

Also, this:

They say “what gets measured,... (More)

Merily Leis
Marketing @ Klaus 🐈

My favorites are Inside Intercom16 (has a mix of CX, marketing, and product management topics), Customer Experience Leaders Chat14 by Nicereply and Customer Support Leaders17 by @Charlotte Ward12 (who's also in Quality Tribe - yay! 😻)

And, of course,... (More)