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Introductions
Klaus and his friends from Intercom and Support Driven purr-oudly present the report that features hundreds of CX experts and their replies to the survey that we held earlier this year. We've gathered and analysed the info and can now... (More)
Join the community of CX quality professionals!
Interesting contentRead a great article on support quality, listened to an interesting podcast or enjoyed a good book? Share it with the community.
Read a great article on support quality, listened to an interesting podcast or enjoyed a good book? Share it with the community.
Over 300 respondents contributed to the 2020 Support Salary Report, written and analysed by Support Driven and Freshworks.
See the report here.
Wrote on the topic of self-evaluations.
I think it's important to give your employees a chance to highlight their accomplishments and areas where they shine. But it’s also beneficial to provide them with an opportunity to voice areas where they... (More)
👉 Check out these stories of excellent customer service for some wholesome and uplifting content.
