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Interesting content

Read a great article on support quality, listened to an interesting podcast or enjoyed a good book? Share it with the community.

MyCustomer CX Leader of the Year is looking for nominees

Spotted this via social media but worth sharing here since we have so many cool support leaders in the community: MyCustomer's CX Leader of the Year entry is open.

I started to nominate some of my favourite CX leaders but... (More)

Ann Kaer
Multimedia Storyteller

What's Your Customer Service IQS (Internal Quality Score)? [explainer video]

Fresh off the Klaus video purr-duction line: an explainer video detailing everything you need to know about Internal Quality Score – what it is, how to calculate it, as well as why and how you should keep track of it.... (More)

Quality Friday: 2 events this Friday, 17 June 🎉


This Friday, Klaus or Klausians are part of two events:

1. Meet Klaus in Tallinn, Estonia for a Coffee Morning with Intercom and Katana MRP!
You’re invited to join Intercom, Klaus and other customer service leaders on 17th June... (More)

Klaus goes Portland ✈️

Who from here is based in Portland / or going to the Support Driven's Leadership Summit? 🙋🏻‍♀️

Or if you have a team mate there, send them over to our meetup:

The No Bad Conversations Portland edition takes place on... (More)