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With the help of @Riley James Young and a few more wonderful folks here at Klaus, we put together this lil animated explainer (featuring cats, obviously) to answer the ultimate question: To be or not to be? What is Customer... (More)
Join the community of CX quality professionals!
Interesting contentRead a great article on support quality, listened to an interesting podcast or enjoyed a good book? Share it with the community.
Read a great article on support quality, listened to an interesting podcast or enjoyed a good book? Share it with the community.
I subscribe to Nice Reply's Customer Happiness blog51. Sometimes they release podcasts with articles as well!
The recently published guide offers loads of insights on how to get the most out of support tools and how to combine them for maximum effect.
Or how @Chris Jewitt put it:
"You should try to keep things as simple... (More)
Klaus' Empress of Product @Valentina Thörner wrote a great post about measuring quality. She offers a great view-point to how metrics are used, what's their purpose and what can be done with them.
Also, this:
They say “what gets measured,... (More)
