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The recently published guide offers loads of insights on how to get the most out of support tools and how to combine them for maximum effect.
Or how @Chris Jewitt put it:
"You should try to keep things as simple... (More)
Join the community of CX quality professionals!
Interesting contentRead a great article on support quality, listened to an interesting podcast or enjoyed a good book? Share it with the community.
Read a great article on support quality, listened to an interesting podcast or enjoyed a good book? Share it with the community.
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Interesting contentOur content team inspected some ecommerce companies known for great customer service but I'm keen to know your stories and examples 🧐
👉 For inspiration, read the article: How Customer Service Can Take Your E-commerce Business to The Next Level36
Klaus' Empress of Product @Valentina Thörner wrote a great post about measuring quality. She offers a great view-point to how metrics are used, what's their purpose and what can be done with them.
Also, this:
They say “what gets measured,... (More)
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Interesting content
My favorites are Inside Intercom16 (has a mix of CX, marketing, and product management topics), Customer Experience Leaders Chat14 by Nicereply and Customer Support Leaders17 by @Charlotte Ward12 (who's also in Quality Tribe - yay! 😻)
And, of course,... (More)
