Skip to main content

Join the community of CX quality professionals!

Interesting content
Interesting content

Read a great article on support quality, listened to an interesting podcast or enjoyed a good book? Share it with the community.

Merily Leis
Community Manager ๐Ÿˆ

Support Teams Spend $184 on Software per Agent Every Month

Justifying the costs of customer service must be one of the most common topics discussed in CX management meetings: โ€œLetโ€™s reduce support expenses... but increase customer satisfaction.โ€

Sound familiar?

But we were curious. How big of an expense is customer... (More)

Merily Leis
Community Manager ๐Ÿˆ

Fireside Chat With Automattic, the Makers of WordPress

We canโ€™t wait to share the next episode with you, featuring one of the largest fully remote companies Automattic - the makers of WordPress.com, WooCommerce, Tumblr, and other Internet giants.

While being one of the biggest players... (More)

Merily Leis
Community Manager ๐Ÿˆ

Fireside Chat with Education Perfectโ€™s Support Managers

Education Perfect (EP) was already creating delightful learning experiences for more than 1 million students before COVID-19 reshaped the way we work and study. As schools switched to distance learning during the lockdown, the EP platform was suddenly needed more... (More)

Merily Leis
Community Manager ๐Ÿˆ

Fireside Chat with Lauren Fearn from Zapier โšก๏ธ

On our quest to collect the best CX stories from around the world, we landed on Zapier: the truly international and fully remote company that employs more than 300 people from 27 different countries.

Zapier is a company that... (More)