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Professional development can only happen where there’s room for growth. Without any negative feedback, you cannot improve your customer service quality. I shared some of my thoughts on this topic in the Support Driven blog. And I'd love to read... (More)
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👉 Super practical recommendations in this Medium article on how to decrease churn ASAP. A must-read for any team!
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Supportreads.com is a collection of CX articles curated by the community. Find and add interesting articles, and upvote what you liked.
