Read a great article on support quality, listened to an interesting podcast or enjoyed a good book? Share it with the community.
Here's a follow-up to the article 5 Steps to a Successful Support QA Calibration Process.
Conversation reviews and agent feedback can have a huge impact on the support team’s performance and... (More)
Happy Holidays!
To celebrate the season, here's a cocktail book by Klaus featuring seven a-meow-zing cocktail recipes. Presenting new classics like the Meowtini, Tom & Sherry, and the Schördinger's Spritz. Includes both alcohol and non-alcohol recipes.
Five o'clock, where ya... (More)
Fine-tuning support QA, ticket reviews, and agent feedback processes with routine calibrations have become an integral part of quality-oriented business processes.
Here’s a quick guide on how to set up support QA calibrations to help your team deliver consistently delightful... (More)
Howdy friends!
Just wanted to let you know that I have a new blog post up: https://qualityinsupport.com/creating-a-scorecard-that-works-for-your-business/
Let me know what you think?
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