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Big news: Klaus just launched Klaus' Courses - our first ever quality assurance course for companiew who want to set up the purrfect customer service QA program.
Kudos to @Riley James Young and @Ann Kaer who are the leading duo... (More)
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Interesting contentRead a great article on support quality, listened to an interesting podcast or enjoyed a good book? Share it with the community.
Read a great article on support quality, listened to an interesting podcast or enjoyed a good book? Share it with the community.
Our recording of last week's webinar is ready! I had a grrreat opportunity to chat with own @Chris Jewitt, @Ines van Dijk (Quality in Support) and @Paule Matkeviciute (tymeshift).
PS: What's the weirdest or funniest... (More)
Meowdy folks! I've posted a new article on my blog, on the 3 skills I think every agent should have in their toolbox: empathy, the ability to direct, and being able to follow internal processes. Would love to hear... (More)
If you're looking for a new job or have to interview new team members, this is something for you: @Grace Cartwright put together a great blog post with interview questions for Customer Service Quality Assurance Specialists. Answers included!
