General
Job board
Requests
Interesting content
Coaching and onboarding
Using Klaus
Setting up the process
Introductions
Klaus joins forces with Assembled and Prodsight on how to analyze customer data to purr-vide insights on root causes and future needs.
We will have three experts joining us to discuss this matter. On September 16, 10AM PDT / 7PM... (More)
Join the community of CX quality professionals!
GeneralThis topic if for general discussions. In other words, anything can be posted on this board as long as it is not against our community guidelines. As usual, remember to be respectful towards others and don’t post promotional material or advertisements.
This topic if for general discussions. In other words, anything can be posted on this board as long as it is not against our community guidelines. As usual, remember to be respectful towards others and don’t post promotional material or advertisements.
I subscribe to Nice Reply's Customer Happiness blog14. Sometimes they release podcasts with articles as well!
We use it in 2 ways, weekly Peer reviews and monthly Feedback Sessions with the Quality Specialist (me).
The peer reviews are 5 reviews plus one self-review a week.
In monthly feedback sessions, I review 20-30 tickets from the previous... (More)
I know that Echo, Mixtiles, and Typeform are using Pins as a feature.
@Becky O36, @Ola Weintraub33, @Matthew McGregor-Morales34 perhaps you can help out. With or without using the feature, how do you utilise put Klaus into use... (More)
