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In the upcoming weeks, we have a number of events coming up. I'm really excited to share these, because many of them will be in-person events! And this means real high-5s, elbow bumps, and good old mingling and networking.
Here's... (More)
Join the community of CX quality professionals!
GeneralThis topic if for general discussions. In other words, anything can be posted on this board as long as it is not against our community guidelines. As usual, remember to be respectful towards others and don’t post promotional material or advertisements.
This topic if for general discussions. In other words, anything can be posted on this board as long as it is not against our community guidelines. As usual, remember to be respectful towards others and don’t post promotional material or advertisements.
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GeneralKlaus joins forces with Assembled and Prodsight on how to analyze customer data to purr-vide insights on root causes and future needs.
We will have three experts joining us to discuss this matter. On September 16, 10AM PDT / 7PM... (More)
I subscribe to Nice Reply's Customer Happiness blog28. Sometimes they release podcasts with articles as well!
We use it in 2 ways, weekly Peer reviews and monthly Feedback Sessions with the Quality Specialist (me).
The peer reviews are 5 reviews plus one self-review a week.
In monthly feedback sessions, I review 20-30 tickets from the previous... (More)
