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We recently hosted our first Keeping up with Klaus webinar where resident quality connoisseurs, Diogo and Riley, shared their best practices on using Klaus. Here's the recording if you missed it:
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GeneralThis topic if for general discussions. In other words, anything can be posted on this board as long as it is not against our community guidelines. As usual, remember to be respectful towards others and don’t post promotional material or advertisements.
This topic if for general discussions. In other words, anything can be posted on this board as long as it is not against our community guidelines. As usual, remember to be respectful towards others and don’t post promotional material or advertisements.
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General
Greetings!
Our Team is brainstorming ways to integrate CSAT into our regular review process. We track CSAT, but the data remains unused because we favor IQS. However, I'm sure there are benefits to considering/sharing CSAT.
Do you create CSAT goals... (More)
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General
Hey all!
I’m Dolores, I work as a product researcher at Klaus 😺
I’m currently doing research about callQA and would love your help. I'm looking to talk to people who offer customer support through calls and need automation to... (More)
End of July is not just for heatwaves. We'll be covering hot topics in two upcoming webinars. Sign up, tune in, and enjoy the breeze of good ideas shared 🌬
