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Can you feel the 🌸🌸🌸 ?
In May, you can spot Klausians at multiple online and in-person events. If you are in town, let's get a drink meow-gether. If you are a webinar guru, let's share a virtual high paw!... (More)
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GeneralThis topic if for general discussions. In other words, anything can be posted on this board as long as it is not against our community guidelines. As usual, remember to be respectful towards others and don’t post promotional material or advertisements.
This topic if for general discussions. In other words, anything can be posted on this board as long as it is not against our community guidelines. As usual, remember to be respectful towards others and don’t post promotional material or advertisements.
Big news: Klaus just launched Klaus' Courses - our first ever quality assurance course for companiew who want to set up the purrfect customer service QA program.
Kudos to @Riley James Young and @Ann Kaer who are the leading duo... (More)
Our recording of last week's webinar is ready! I had a grrreat opportunity to chat with own @Chris Jewitt, @Ines van Dijk (Quality in Support) and @Paule Matkeviciute (tymeshift).
PS: What's the weirdest or funniest... (More)
👋 HI friends, I need your help!
As you know, customer service is a lot about metrics (and acronyms) but it's not always easy to tell what exactly counts as 'good' or 'great'. Especially when different industries are in focus.... (More)
