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Good questions, Samantha! I guess there are a lot of factors that add to the NPS score. We've written about the connection between agent self-assessment and NPS here7, hope that helps a bit.
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GeneralThis topic if for general discussions. In other words, anything can be posted on this board as long as it is not against our community guidelines. As usual, remember to be respectful towards others and don’t post promotional material or advertisements.
This topic if for general discussions. In other words, anything can be posted on this board as long as it is not against our community guidelines. As usual, remember to be respectful towards others and don’t post promotional material or advertisements.
Answer
General
I've had this in the past where Customer Support was only here for the sake of having a Support Team, where there was no room for ownership, creativity or ways of sharing feedback.
When I joined a rental platform as... (More)
Post
General
- Individual - as in the first support team agent to touch the case owns it through the last response from the customer?
- Team - same as above but a case team handles
- None - the first agent answers the customer... (More)
Answer
GeneralUsing Klaus
Praise? When a customer DEMANDED to speak to my CEO because the support I provided was that stellar (dusts shoulders off). They then took to Facebook for more praise. It was a great feeling.
The worst was also on Facebook.... (More)
