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Hello everyone,
I wanted to share my experience with using Klaus in my company for the past few years. As the person responsible for introducing the tool and developing our QA and Coaching Process, I have discovered some key factors... (More)
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Coaching and onboardingSuccessful onboarding and coaching processes are the key to stronger relationships, retention, and productivity.
This topic is for discussions and questions around agent coaching and onboarding. Share your tips and tricks or get help with a problem you're tackling.
Successful onboarding and coaching processes are the key to stronger relationships, retention, and productivity.
This topic is for discussions and questions around agent coaching and onboarding. Share your tips and tricks or get help with a problem you're tackling.
- How do you keep track and classify negative feedback?
- How do you use the gathered data? (Coaching, product feedback, etc)
Question
Coaching and onboarding
Hello everyone! I'm interested in learning more about coaching underperforming reps from a QA perspective.
I'm very new to QA, so would love to have some help on where to start if I want to learn more about this. For... (More)
