- How regularly do you have 1-1s?
- Do you follow a strict agenda or improvise?
- Do you go through specific tickets?
- What happens after the 1-1? (new goals, notes with action plan, something else?
Do you feel that the 1-1s... (More)
Successful onboarding and coaching processes are the key to stronger relationships, retention, and productivity.
This topic is for discussions and questions around agent coaching and onboarding. Share your tips and tricks or get help with a problem you're tackling.
Here's a follow-up to the article 5 Steps to a Successful Support QA Calibration Process.
Conversation reviews and agent feedback can have a huge impact on the support team’s performance and... (More)
We love being organized in everything we do, so we've created a checklist for onboarding new support agents 🤓
You can download a free copy for your team (and read more about it) here: https://www.klausapp.com/blog/customer-service-agent-onboarding-checklist-free-template/
Our onboarding flow covers the... (More)