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Welcome to Quality Tribe!

Quality Tribe is a CX quality community for customer service professionals.

  • Connect with and learn from experienced customer service professionals
  • Follow the topics that interest you the most
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How have you structured your 1-1 and feedback sessions with your support team?


  • How regularly do you have 1-1s?
  • Do you follow a strict agenda or improvise?
  • Do you go through specific tickets?
  • What happens after the 1-1? (new goals, notes with action plan, something else?

Do you feel that the 1-1s... (More)

Corinne Flanagan
Smartsheet Senior Manager of Training, Quality, & Operations

Finding your "Betty"

I recently read this LinkedIn blog post from Jeff Toister (I've been following him since I heard him speak at an ICMI conference a couple of years ago) about solving performance challenges through observation of agents who "get it right"... (More)