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Welcome to Quality Tribe!

Quality Tribe is a CX quality community for customer service professionals.

  • Connect with and learn from experienced customer service professionals
  • Follow the topics that interest you the most
  • Ask questions and share ideas

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Calibration sessions are held once a month / quarter.
All control specialists participate in it.
We read each criterion aloud and answer the questions:
- is this problem really... (More)

Merily Leis
Community Manager 🐈

#EmpowerCustomerCare

Inspired by this question here in Quality Tribe, we wanted to discuss the feelings of inferiority in customer service. 42% of voters replied "Yes, I feel it right now" to the question "Working in a support team, have you ever... (More)

Merily Leis
Community Manager 🐈

Customer Support Specialist - Indianapolis, IN, USA

Lessonly is looking for a customer support pro who will serve on the front line of all customer communications, providing friendly and helpful support through all channels of communication--live chat, email, and phone. We’re developing a robust customer support program... (More)

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