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Welcome to Quality Tribe!

Quality Tribe is a CX quality community for customer service professionals.

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Corinne Flanagan
Smartsheet Senior Manager of Training, Quality, & Operations

Obtaining a true Workforce Management platform & the continuous improvement efforts around our quality program.

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Corinne Flanagan
Smartsheet Senior Manager of Training, Quality, & Operations

Finding the good...

Happy New Year!

I ran across this content from Jeff Toister of Toister Performance Solutions, Inc. and I really loved the idea of asking agents to self-identify great customer experiences and celebrate them while breaking them down and learning scalable,... (More)

Merily Leis
Community Manager 🐈

Pros and Cons of 3 Support QA Calibration Strategies

Here's a follow-up to the article 5 Steps to a Successful Support QA Calibration Process.

Pros and Cons of 3 Support QA Calibration Strategies

Conversation reviews and agent feedback can have a huge impact on the support team’s performance and... (More)

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