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Quality Tribe is a CX quality community for customer service professionals.

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Jonathan Andreo
Customer Support Specialist turned Frontend Engineer

Software engineering for Customer Support folks

Hi! 👋

I'm Jonathan.

I'm a French/Brazilian Customer-Support-Specialist-turned-Software-Engineer currently based in Berlin, Germany.

A few months ago I quit my job to avoid burning out (again..) and have been focusing on my mental health and leveling up my skills on... (More)


The Ultimate Guide to Creating the Best Call Center Training Programme

Nouran Smogluk, Komoot’s Director of Customer Support wrote a guest post to Klaus' blog, explaining some tactics and how-tos on creating a top-class training programme for customer service teams.

Read more here ✨

Riley James Young
Educational Content Specialist

Hi Daria!

Commenting to also see some recommendations 👀

A couple of years ago I was also on the look for a good course on this topic but unfortunately didn't find anything suitable. I found a lot of it was... (More)