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Welcome to Quality Tribe!

Quality Tribe is a CX quality community for customer service professionals.

  • Connect with and learn from experienced customer service professionals
  • Follow the topics that interest you the most
  • Ask questions and share ideas


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Merily Leis
Community Manager 🐈

17 Ways Intercom Builds Customer Relationships that Last

Jonathan Chemouny, Senior Relationship Manager at Intercom shared his insights on Intercom's CX and customer relationship strategies, secrets behind their success in building strong and lasting connections, and action items to put into use in your next customer conversation.

Interested... (More)

Lílian Ertel Silva
Partnerships at Klaus (

How to successfully roll out a new software for your CX team


I wanted to invite you to a meetup on September 30th about How to successfully roll out a new software for your CX team.

There will be 3 amazing speakers and this event is the 3rd session from a... (More)

The future of support: 5 key trends that will shape customer care in 2021

As support teams look to the year ahead, there’s no shortage of priorities to juggle – from team efficiency to customer experience, to business impact. New research from Intercom reveals how support leaders are striking a balance.

Read on Intercom

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