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Question

Asked a question 4 days ago

Very serious research question: Are you ready to travel for events?

Yes to freedom

Yes to LOCAL travels and if everyone is tested/vaccinated

Yes to INTERNATIONAL travels and if everyone is tested/vaccinated

Nah, I'll wait a bit more

Other (let us know in the comments)

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Liked by Mel and 1 other

Answer

Which of these tactics have you successfully used in your customer interactions?

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Posted recently

Finding your "Betty"

I recently read this LinkedIn blog post from Jeff Toister (I've been following him since I heard him speak at an ICMI conference a couple of years ago) about solving performance challenges through observation of agents who "get it right"... (More)

Answer

Setting up the processGeneral

Answered 5 days ago

We use it in 2 ways, weekly Peer reviews and monthly Feedback Sessions with the Quality Specialist (me).
The peer reviews are 5 reviews plus one self-review a week.
In monthly feedback sessions, I review 20-30 tickets from the previous... (More)

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Liked by Merily Leis and 6 others

Join the community of CX quality professionals!

Welcome to Quality Tribe!

Very serious research question: Are you ready to travel for events?

Which of these tactics have you successfully used in your customer interactions?

Finding your "Betty"

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