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Welcome to Quality Tribe!

Quality Tribe is a CX quality community for customer service professionals.

  • Connect with and learn from experienced customer service professionals
  • Follow the topics that interest you the most
  • Ask questions and share ideas

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Ann Kaer
Multimedia Storyteller

Customer Service Quality Metrics That Actually Matter [video]

https://youtu.be/Fa7jQybMpRE

Proud to present this fresh-off-the-press video on CS quality metrics starring our very own Klaus. Hope you enjoy it – do let me know what you think in the comments! 

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Daniel Figueiredo
Operations Analyst @ Klaus (klausapp.com)

QA Program & Internal feedback - the importance of non-measurable dimensions

There are clear advantages in quantifying customer support feedback. Internal quality scores - at team or individual levels - can be compared against each other and can also be correlated with the remaining KPIs you are tracking on your side.... (More)

Salut a tous!

My name is Kate, I'm from Ukraine. I've been invited to this amazing platform by my dearest @Kateryna Shelest ! I'm new to the universe of support and knowledge management, so Kateryna navigates me through the complexities and wonders involved... (More)

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