Hi Rushana, have you checked out this course3? It's a great way to get started in quality.
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Moved from General: If there are people here who are using the assignments -feature in Klaus, could you share how you ... struggling to find the optimal way :D
Hey Paulo! QA from Grover here :) So we use coaching sessions as monthly performance overview where we provide performance numbers for each agent (e.g. their CSAT, CPH, and IQS based on Klaus reviews). They are available for agent and... (More)