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Calibration sessions are held once a month / quarter.
All control specialists participate in it.
We read each criterion aloud and answer the questions:
- is this problem really... (More)

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Interesting content

Posted 4 days ago

#EmpowerCustomerCare

Inspired by this question here in Quality Tribe, we wanted to discuss the feelings of inferiority in customer service. 42% of voters replied "Yes, I feel it right now" to the question "Working in a support team, have you ever... (More)

Liked by Lílian Ertel Silva and 6 others

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Job board

Posted 14 days ago

Customer Support Specialist - Indianapolis, IN, USA

Lessonly is looking for a customer support pro who will serve on the front line of all customer communications, providing friendly and helpful support through all channels of communication--live chat, email, and phone. We’re developing a robust customer support program... (More)