Hello! I am curious what are some grading categories that you use for your Klaus scorecards for customer support reps? I am struggling to come up with any more beyond solution, product knowledge, tone, and grammar/punctuation. Any suggestions or examples... (More)
Join the community of CX quality professionals!
Welcome to Quality Tribe!
Quality Tribe is a CX quality community for customer service professionals.
- Connect with and learn from experienced customer service professionals
- Follow the topics that interest you the most
- Ask questions and share ideas
Want to earn some a-meow-zing Klaus swag?
We're looking for guest writers for our blog. The idea is to include the views and ideas of different people in the support space. We have a bunch of topics already in mind but are also open... (More)
Justifying the costs of customer service must be one of the most common topics discussed in CX management meetings: “Let’s reduce support expenses... but increase customer satisfaction.”
But we were curious. How big of an expense is customer... (More)