We have both, but to avoid bias, we do a rotation within the QA Analyst team plus have them check the manager's ratings.
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I'm Ollie, one of the System Admins at GamesysPLC.
We're launching to 5 different teams this week hopefully! In my role we're here to keep our systems including Klaus up to date but glad to be part of this... (More)
I'm Carly, I work at eSpark Learning on our Support team. We just recently started using Klaus and are really liking it so far!