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Women in Tech take over in June 👩🏻‍💻

Why? Because there are two (!) Women In Tech conferences and both will take place on 7-11 June. And our 👑 Empress of Product @Valentina Thörner will speak in both of them 🙌:

The Women in Tech World... (More)

Corinne Flanagan
Smartsheet Senior Manager of Training, Quality, & Operations

Case Ownership. What type of case ownership model do your support teams employ?

  • Individual - as in the first support team agent to touch the case owns it through the last response from the customer?
  • Team - same as above but a case team handles
  • None - the first agent answers the customer... (More)
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