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Introductions
Proud to present this fresh-off-the-press video on CS quality metrics starring our very own Klaus. Hope you enjoy it – do let me know what you think in the comments!
Join the community of CX quality professionals!
Welcome to Quality Tribe!
Quality Tribe is a CX quality community for customer service professionals.
- Connect with and learn from experienced customer service professionals
- Follow the topics that interest you the most
- Ask questions and share ideas
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Want to earn some a-meow-zing Klaus swag?
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There are clear advantages in quantifying customer support feedback. Internal quality scores - at team or individual levels - can be compared against each other and can also be correlated with the remaining KPIs you are tracking on your side.... (More)
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Introductions
My name is Kate, I'm from Ukraine. I've been invited to this amazing platform by my dearest @Kateryna Shelest ! I'm new to the universe of support and knowledge management, so Kateryna navigates me through the complexities and wonders involved... (More)
