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Join the community of CX quality professionals!

Welcome to Quality Tribe!

Quality Tribe is a CX quality community for customer service professionals.

  • Connect with and learn from experienced customer service professionals
  • Follow the topics that interest you the most
  • Ask questions and share ideas


Want to earn some a-meow-zing Klaus swag?

Merily Leis
Community Manager 🐈

Fireside Chat with Stacy Justino from Wistia

We're launching a brand new video series where we discuss the hottest topics in the world of CX with support leaders from around the world: Fireside Chats with Klaus and Valentina.

In the first episode, our Empress of Product,... (More)

Ann Kaer
Multimedia Storyteller

Customer Service Quality Metrics That Actually Matter [video]

Proud to present this fresh-off-the-press video on CS quality metrics starring our very own Klaus. Hope you enjoy it – do let me know what you think in the comments! 

Daniel Figueiredo
Operations Analyst @ Klaus (

QA Program & Internal feedback - the importance of non-measurable dimensions

There are clear advantages in quantifying customer support feedback. Internal quality scores - at team or individual levels - can be compared against each other and can also be correlated with the remaining KPIs you are tracking on your side.... (More)

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