Skip to main content

Join the community of CX quality professionals!

Welcome to Quality Tribe!

Quality Tribe is a CX quality community for customer service professionals.

  • Connect with and learn from experienced customer service professionals
  • Follow the topics that interest you the most
  • Ask questions and share ideas

🎊

Want to earn some a-meow-zing Klaus swag?

Post
Merily Leis
Community Manager 🐈

Fireside Chat with Stacy Justino from Wistia

We're launching a brand new video series where we discuss the hottest topics in the world of CX with support leaders from around the world: Fireside Chats with Klaus and Valentina.

In the first episode, our Empress of Product,... (More)

Ann Kaer
Multimedia Storyteller

Customer Service Quality Metrics That Actually Matter [video]

https://youtu.be/Fa7jQybMpRE

Proud to present this fresh-off-the-press video on CS quality metrics starring our very own Klaus. Hope you enjoy it – do let me know what you think in the comments! 

Post
Daniel Figueiredo
Operations Analyst @ Klaus (klausapp.com)

QA Program & Internal feedback - the importance of non-measurable dimensions

There are clear advantages in quantifying customer support feedback. Internal quality scores - at team or individual levels - can be compared against each other and can also be correlated with the remaining KPIs you are tracking on your side.... (More)

Topics you might like

General

13followers

Using Klaus

13followers

Job board

10followers

Introductions

14followers

Requests

11followers