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Scorecard overhaul - YES!
First on the agenda - assess what worked and what didn't based on your current scorecard. Talk to support reps and get feedback on what was most helpful, and what was least helpful. With that insights,... (More)
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Introductions
My name is Inês and I'm building the Customer Care department at Infraspeak, a startup for facility management software from Porto, Portugal 👩💻
Among experiences in other areas, I have almost 5 years of experience working in Customer Care and... (More)
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Hey, Luna! We recently changed our internal scorecard that we use in Klaus, too. Perhaps @Valentina Thörner7 can help you have a look at yours. Or perhaps @Sarah Ellenberg10, as she runs the global customer team at Partnerhero �... (More)
