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Join the community of CX quality professionals!

Welcome to Quality Tribe!

Quality Tribe is a CX quality community for customer service professionals.

  • Connect with and learn from experienced customer service professionals
  • Follow the topics that interest you the most
  • Ask questions and share ideas


Want to earn some a-meow-zing Klaus swag?


2021 Benchmarks: How do you measure support quality? - register now for the webinar! 👩🏻‍💻🎤

The Customer Support Quality Benchmark Report for 2021 has been the nestside read for so many of you already but this - as they say in TV-commercials - is not it. On April 28 at 6PM GMT, we will open... (More)

RecruitLab is looking for a Customer Success Manager!

Hi! We just closed a successful funding round with Pipedrive's founders and investment fund Superagel to speed up our growth. So now, we are super excited to announce that we are looking for a Customer Success Manager! 🙌

Our mission... (More)

Morooj Ayman
Customer service Manager

HI 😎

hello everyone 

my name is morooj I'm customer care manager in company  I lead 41 employees.

 We just recently started using Klaus and are really amazing. 



Introducing: Pins for Coaching 📌 🎉

No more scrambling for notes, you can save the scrambling for your morning eggs 🍳

You asked, and we listened! With our Pins for Coaching feature:
📌 add notes on any agent directly into Klaus
📌 pin specific conversations an... (More)