Obtaining a true Workforce Management platform & the continuous improvement efforts around our quality program.
Join the community of CX quality professionals!
Welcome to Quality Tribe!
Quality Tribe is a CX quality community for customer service professionals.
- Connect with and learn from experienced customer service professionals
- Follow the topics that interest you the most
- Ask questions and share ideas
🎊
Want to earn some a-meow-zing Klaus swag?
Post
Happy New Year!
I ran across this content from Jeff Toister of Toister Performance Solutions, Inc. and I really loved the idea of asking agents to self-identify great customer experiences and celebrate them while breaking them down and learning scalable,... (More)
Here's a follow-up to the article 5 Steps to a Successful Support QA Calibration Process.
Pros and Cons of 3 Support QA Calibration Strategies
Conversation reviews and agent feedback can have a huge impact on the support team’s performance and... (More)