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Join the community of CX quality professionals!

Welcome to Quality Tribe!

Quality Tribe is a CX quality community for customer service professionals.

  • Connect with and learn from experienced customer service professionals
  • Follow the topics that interest you the most
  • Ask questions and share ideas

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Giovanna Chethuan
Customer Success Consultant

Hello everyone, happy to be part of this tribe! I work at Customer Success in Zendesk, and I am based in Mexico City! 🙂

Answer
Corinne Flanagan
Smartsheet Senior Manager of Training, Quality, & Operations

We conduct weekly calibration sessions with all reviewers. We rotate between email cases, phone calls, chat, and our Pro Desk "expert sessions". Everyone has time to review (or listen) for the first part of the hour. We individually score the... (More)

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