I recently read this LinkedIn blog post from Jeff Toister (I've been following him since I heard him speak at an ICMI conference a couple of years ago) about solving performance challenges through observation of agents who "get it right"... (More)
Join the community of CX quality professionals!
Welcome to Quality Tribe!
Quality Tribe is a CX quality community for customer service professionals.
- Connect with and learn from experienced customer service professionals
- Follow the topics that interest you the most
- Ask questions and share ideas
Want to earn some a-meow-zing Klaus swag?
We use it in 2 ways, weekly Peer reviews and monthly Feedback Sessions with the Quality Specialist (me).
The peer reviews are 5 reviews plus one self-review a week.
In monthly feedback sessions, I review 20-30 tickets from the previous... (More)