Proud to present this fresh-off-the-press video on CS quality metrics starring our very own Klaus. Hope you enjoy it – do let me know what you think in the comments!
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There are clear advantages in quantifying customer support feedback. Internal quality scores - at team or individual levels - can be compared against each other and can also be correlated with the remaining KPIs you are tracking on your side.... (More)
My name is Kate, I'm from Ukraine. I've been invited to this amazing platform by my dearest @Kateryna Shelest ! I'm new to the universe of support and knowledge management, so Kateryna navigates me through the complexities and wonders involved... (More)