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Quality Tribe is a CX quality community for customer service professionals.

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Question
Triin Ilves
Community @ Klaus
Asked a question 7 days ago

Very serious research question: Are you ready to travel for events?

2 comments10 votes
MelKasparMerily Leis

Liked by Mel and 3 others

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Trending Questions

Which of these tactics have you successfully used in your customer interactions?

 
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Coaching and onboarding
Triin Ilves
Community @ Klaus
Posted recently

How have you structured your 1-1 and feedback sessions with your support team?

I.e:

  • How regularly do you have 1-1s?
  • Do you follow a strict agenda or improvise?
  • Do you go through specific tickets?
  • What happens after the 1-1? (new goals, notes with action plan, something else?

Do you feel that the 1-1s... (More)

2 replies
Merily LeisKasparSam Forde

Liked by Merily Leis and 2 others

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Post
Corinne Flanagan
Smartsheet Senior Manager of Training, Quality, & Operations
Posted 5 days ago

Finding your "Betty"

I recently read this LinkedIn blog post from Jeff Toister (I've been following him since I heard him speak at an ICMI conference a couple of years ago) about solving performance challenges through observation of agents who "get it right"... (More)

3 replies
Merily LeisRiley James YoungTriin Ilves

Liked by Merily Leis and 3 others

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