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Hello! I am curious what are some grading categories that you use for your Klaus scorecards for customer support reps? I am struggling to come up with any more beyond solution, product knowledge, tone, and grammar/punctuation. Any suggestions or examples... (More)
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Quality Tribe is a CX quality community for customer service professionals.
- Connect with and learn from experienced customer service professionals
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We're looking for guest writers for our blog. The idea is to include the views and ideas of different people in the support space. We have a bunch of topics already in mind but are also open... (More)
Justifying the costs of customer service must be one of the most common topics discussed in CX management meetings: “Let’s reduce support expenses... but increase customer satisfaction.”
Sound familiar?
But we were curious. How big of an expense is customer... (More)
