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Quality Tribe is a CX quality community for customer service professionals.

  • Connect with and learn from experienced customer service professionals
  • Follow the topics that interest you the most
  • Ask questions and share ideas


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Amelia Rivas
Quality Assurance Lead - Member Experience

Peer Review Comment Structure Tips?

Howdy everyone! :) I'm hoping to get some tips or advice from this group. In our peer review process, we currently utilize both a scorecard and comments, and have quickly found that our team values the feedback from comments more... (More)

Riley James Young
Educational Content Specialist

Hey Ines 😻

In my previous company we had QA sit inside of the support org. We had what we called a CSI (customer service improvement) team, essentially this team was for specialist roles that were not customer facing, so... (More)

Marketing @ Klaus 🐈

Customer Service Quality Benchmark Report 2023

Exciting news! ✨

For the third time already, we joined forces with Intercom, Aircall, and Support Driven in creating the Customer Service Quality Benchmark Report.

Our most comprehensive edition yet (we surveyed over 4,000 customer service professionals!) features benchmarks... (More)