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Welcome to Quality Tribe!

Quality Tribe is a CX quality community for customer service professionals.

  • Connect with and learn from experienced customer service professionals
  • Follow the topics that interest you the most
  • Ask questions and share ideas


Want to earn some a-meow-zing Klaus swag?

Klaus Scorecard Categories?

Hello! I am curious what are some grading categories that you use for your Klaus scorecards for customer support reps? I am struggling to come up with any more beyond solution, product knowledge, tone, and grammar/punctuation. Any suggestions or examples... (More)

Merily Leis
Community Manager 🐈

Looking for guest writers (paid) ✨

Hey folks!

We're looking for guest writers for our blog. The idea is to include the views and ideas of different people in the support space. We have a bunch of topics already in mind but are also open... (More)

Merily Leis
Community Manager 🐈

Support Teams Spend $184 on Software per Agent Every Month

Justifying the costs of customer service must be one of the most common topics discussed in CX management meetings: “Let’s reduce support expenses... but increase customer satisfaction.”

Sound familiar?

But we were curious. How big of an expense is customer... (More)

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