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Quality Tribe is a CX quality community for customer service professionals.

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Want to earn some a-meow-zing Klaus swag?

New year, new .. meow?!

If you're looking for a new job or have to interview new team members, this is something for you: @Grace Cartwright put together a great blog post with interview questions for Customer Service Quality Assurance Specialists. Answers included!

Read it... (More)

Matt Braun
Training & Quality Manager

Tags for Call Assignments

Hi everyone.

I am curious to hear if anyone else here uses both Kustomer and Aircall, and if so how you set up your assignments specifically for calls?

The trouble with what we are facing is we have 3 types... (More)