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Join the community of CX quality professionals!

Welcome to Quality Tribe!

Quality Tribe is a CX quality community for customer service professionals.

  • Connect with and learn from experienced customer service professionals
  • Follow the topics that interest you the most
  • Ask questions and share ideas


Want to earn some a-meow-zing Klaus swag?


Revisiting quality benchmarks with Intercom, Support Driven, and Woodpecker - on Nov 30 🗓

Although it feels like January was just a couple of weeks ago, then we're getting closer to a new year. To recap a very interesting year in customer service, we are joining Intercom, Woodpecker and Support Driven for an end-of-the-year... (More)

Ines van Dijk
Tech Support Engineer & Queen of Quality

Looking for a person of quality?

Excuse the pun, I promise I can do better! That said: I am looking for my next career opportunity, and quality assessment is the way I'd like to move forward.

You can find my competences, references, and career to date... (More)


New Feature alert: 🚀 Conversation Insights is here! 🚀

Want to be data-driven but not sure how?
Want to review the conversations that matter?

No need to kitten around anymore. Our data team has worked hard on the new Conversation Insights feature.

Cool, right? But what do they do?... (More)