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Trending Questions

Moved from General: If there are people here who are using the assignments -feature in Klaus, could you share how you ... struggling to find the optimal way :D

1 answer 

Which of these tactics have you successfully used in your customer interactions?

 
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Im new as a QA can any advise on how to do rating and insights ?
Triin Ilves
community and events at klaus
Answered 1 hour ago

Hi Rushana, have you checked out this course? It's a great way to get started in quality.

Question
Ethan Collins
Support Specialist
Asked a question 3 hours ago

Greetings! Our Support team doesn't have a documented Style Guide and we're thinking about creating as we anticipate ... could also be really helpful. Thanks!

Triin Ilves

Liked by Triin Ilves

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Using Klaus
Who is using the coaching sessions feature in your organizations? Are managers using it? Maybe reviewers? Thanks
Maiya Chekalova
Quality Assurance Specialist @ Grover
Answered 16 hours ago

Hey Paulo! QA from Grover here :) So we use coaching sessions as monthly performance overview where we provide performance numbers for each agent (e.g. their CSAT, CPH, and IQS based on Klaus reviews). They are available for agent and... (More)